Terms of service
TERMS OF SERVICE — GlowVelvet Last updated: May 2026
1. Overview
Welcome to GlowVelvet — your Korean skincare ritual destination. The terms "we", "us", and "our" refer to GlowVelvet. We operate this website and online store, providing you with premium skincare products and services (the "Services").
By using the Services, you agree to be bound by these Terms of Service and all related policies including our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree, please do not use our Services.
2. Eligibility
By using our Services, you confirm that:
- You are at least 18 years old or the age of majority in your jurisdiction
- You have the legal right to enter into this agreement
- All information you provide is accurate and complete
3. Account Responsibility
You are fully responsible for maintaining the security of your account and all activity that occurs under it. Do not share your password or account access with anyone. GlowVelvet is not liable for any loss resulting from unauthorized use of your account.
4. Products and Orders
We work hard to display our products as accurately as possible. However as we work with international suppliers, minor variations in packaging or color may occasionally occur.
By placing an order you acknowledge:
- Products ship directly from our suppliers in the USA or internationally
- Estimated delivery is 8 business days for USA and UK orders
- Items may occasionally arrive in separate packages
- International orders may be subject to customs fees which are the buyer's responsibility
- Orders are an offer to purchase and may be declined at our discretion
- Once an order is accepted and processing has begun it generally cannot be canceled
5. Pricing and Payment
All prices are displayed in USD and are subject to change without notice. Prices at checkout do not include applicable taxes or import duties unless stated otherwise.
By completing a purchase you authorize GlowVelvet to charge your payment method for the full order amount including any applicable taxes and shipping fees. All transactions are processed securely.
6. Returns and Refunds
We want you to love your GlowVelvet purchase. If for any reason you are not satisfied, please contact us within 30 days of receiving your order. All returns and refunds are handled in accordance with our Refund Policy. We offer a 30-day money back guarantee on all products.
7. Product Use and Disclaimer
GlowVelvet products are cosmetic skincare products intended for external use only. Always perform a patch test before first use. Discontinue use if irritation occurs. Results may vary between individuals. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a skin condition or medical concern please consult a dermatologist before use.
8. Intellectual Property
All content on GlowVelvet — including our logo, product descriptions, images, and brand name — is owned by GlowVelvet. You may not copy, reproduce, or use any of our content for commercial purposes without written permission.
9. Third Party Links and Tools
Our website may contain links to third party websites. We do not endorse these sites and are not responsible for their content or practices. Accessing third party links is entirely at your own risk.
10. Shopify Relationship
GlowVelvet is powered by Shopify. All sales are made directly between you and GlowVelvet. Shopify is not a party to any transaction and bears no responsibility for purchases made on our store.
11. Prohibited Uses
You may not use our Services to:
- Engage in unlawful or fraudulent activity
- Violate any intellectual property rights
- Submit false or misleading information
- Upload malware, viruses, or harmful code
- Harass, abuse, or harm any person
- Interfere with the security or operation of our website
Violation of these terms may result in immediate account termination.
12. Disclaimer of Warranties
Our Services and products are provided on an "as is" and "as available" basis without warranties of any kind. We do not guarantee uninterrupted or error-free service at all times.
13. Limitation of Liability
To the fullest extent permitted by law, GlowVelvet shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our Services or products.
14. Indemnification
You agree to indemnify and hold harmless GlowVelvet and its affiliates from any claims, losses, or damages arising from your breach of these Terms or your misuse of our Services.
15. Governing Law
These Terms are governed by applicable laws. Any disputes shall be resolved in the appropriate jurisdiction where GlowVelvet operates.
16. Changes to Terms
We may update these Terms at any time. Updates will be posted on this page with a revised date. Your continued use of our Services after any changes constitutes your acceptance of the new Terms.
17. Contact Us
If you have any questions about these Terms please contact us:
📧 info@hirashope.com 🌐 glowvelvet.com 📍 Vienna, Austria